"We are writing to thank the entire MacNeil Team for delivering a wonderful home buying experience to us in 2007. Please share our gratitude with everyone that played a role in building our home.
Sales process: Excellent array of choices for us to create our dream custom home; Experienced and talented professionals who demonstrate seldom seen attention to detail ; Very efficient process that divided the selection commitments into manageable blocks
Construction process: Disciplined commitment that delivered a superior product; The construction team demonstrated a wonderful "can-do attitude" and displayed a passion that you seldom see anymore in the home building business
Quality: Excellent workmanship and attention to detail that we have not experienced with builders in other parts of the country
Value: MacNeil homes are a great value that combine beautiful aesthetics, combining the latest trends with timeless old world classic designs
Weekly calls/communication: Communication with the MacNeil Team was a pleasure. They were always prompt, acted in a professional manner, did what they said they would do, and always had an action-oriented attitude; The weekly status phone calls were awesome.it took the worry out of keeping track of what was happening; Open, honest communication that kept us totally in the loop on all aspects of construction; Demonstrated a commitment to the highest ethical standards
After close warranty: Excellent commitment to customer service and doing the right thing; We really like the pre-planned, follow-up schedule, but MacNeil goes the extra step of taking a genuine interest in checking to correct any unforeseen issues
MacNeil has taken the home-buying experience to the next level in our opinion with a keen understanding of what today's custom home buyers want included as standard amenities (modern, technical & classic). We've lived in multiple residences from coast to coast and our new home is by far the best price/value relationship we've encountered as well as the most beautiful. Thanks for everything that you do, because now that we've moved into the house we have the pleasure of enjoying all of your hard work - everyday!"
Thank you so much for my beautiful new bathrooms. I LOVE THEM! I have not let anyone use the master yet. We just go in and LOOK.
I really appreciate all the hard work and expertise. You made it a painless experience.
"I have worked with many of the builders in the Charlotte market during the past ten years and I can unequivocally say that my clients and I have never had a better experience than we had with MacNeil Homes. From the lengthy process of putting together the final pricing and contract continuing through the building process until closing, my clients and I were kept informed weekly. More importantly, the buyers were treated like VIP's and any question or request was dealt with promptly and professionally. I was so impressed with the package offered by MacNeil Homes that I have helped another client purchase a MacNeil home. I highly recommended Heather Rains and MacNeil Homes to any buyer or broker looking for a fine new home!"
~Bill Charles - The Charles Group
ReMax Executive Realty
"Joanna (my wife) and I wanted to thank you, Rick and all at MacNeil for our beautiful new home! We found working with MacNeil to be a very good experience. Our new home is of the highest quality with fantastic craftsmanship and a number of special touches that you just don't find with other builders. Additionally, we were very impressed with the personal service at every step along the way and how responsive you and Rick were to our requests. In particular, the weekly conference calls on the building process, next steps and outstanding issues proved to be very valuable and helpful as we went through the process. Throughout each phase we also found that you would not hesitate to go that extra step to ensure were getting a truly special home. MacNeil truly is a special builder in this regard.
~The Patcha Family